• AGB

Contact Details

  • Büro 1: Einfahrtstr. 1-3, Flughafen Schwechat
    Büro 2: Parkring 12A, 1010 Wien
  • +43 676 44 77 362
  • +43 1 512 36 72

Terms of Conditions

General Terms and Conditions of Business Airportservice24 GmbH

§ 1 Scope

These terms and conditions apply to all services provided by Airportservice24 GmbH, in particular for passenger transport in occasional services, rental car traffic, excursions by passenger car as well as services from the concierge & lifestyle management area. The GTC therefore also apply to all future business relationships, even if their validity was not expressly agreed again. The terms and conditions also apply to consumers within the meaning of the KSchG as amended, as far as the non-mandatory legal provisions are contrary. The customer's terms and conditions do not apply, even if has knowledge of it, has not contradicted it and has provided the service without reservation. Agreements, promises deviating from the general terms and conditions require the written confirmation by without exception. is entitled to change the terms and conditions. The current version of the terms and conditions valid in the contractual relationship with the customer is available at

§ 2 Placing of order and conclusion of contract

The offers of are non-binding, non-binding and limited. They can only be accepted in their entirety and within a period of 7 days from their creation. The contract with comes off, if the offer signed by the customer before expiration of the time limit at einlangt. Orders to shall only be considered as accepted if they are confirmed in writing by or actually executed. Only then does the contract come about. confirms accepted orders as a rule immediately, but at the latest within 7 days. The customer is bound to electronically transmitted orders for a period of 7 days. The receipt of the electronic order is confirmed immediately. However, this confirmation of receipt does not constitute a contract, this requires a separate order confirmation by Decisive for type and extent as well as date of the achievement is the written order confirmation. The customer is obliged to provide with all data relevant to the execution of the order, such as: Place of order, date, number of persons, desired vehicle, number of pieces of luggage, no later than 2 days before the date of execution. is not obliged to check the transmitted data for accuracy. The responsibility for this lies with the customer. Supplements, amendments or additional agreements require the written consent of

§ 3 prices

Unless otherwise agreed, the price list of published on the homepage applies. Additional services that are not included in the order confirmation will be charged separately, eg. Extension of the tour, waiting time, individual change of the tour, additional transfers, booking of the hotel or tickets, accompaniment, etc. The price does not include additional costs incurred in the course of the order, in particular parking fees, entrance fees, food, tips. These will be charged separately. The offered prices are daily prices and are valid until further notice. All prices are non-binding. is entitled to change these.


§ 4 Terms of payment

In the absence of any other agreement, payment will be made in advance by bank transfer or credit card or, before departure, directly in the vehicle by cash, debit card or credit card. Invoices of shall be due for payment immediately upon receipt without deduction by bank transfer to one of the bank accounts specified in the invoice. The payment is valid as soon as can dispose of the invoice amount. If the customer is in default of payment, he owes the statutory default interest. In the event that the customer fails to meet his payment obligations or after conclusion of the contract circumstances become known that indicate inadequate solvency or a bad financial position of the customer, is entitled to settle all services provided immediately and payable as well as to make the further activity dependent on advance payments or collateral security of the customer. Furthermore, is entitled, in the case of default of payment of the customer despite reminder and grace period of one week of all contracts with immediate effect to withdraw. The set-off of claims of the customer with those of is excluded, unless has become insolvent or that the counterclaims are legally related to the liabilities of the customer, have been judicially determined or have been recognized by

§ 5 withdrawal, cancellation

If the customer withdraws from the contract (cancellation), or does not claim the commissioned service without resignation (written cancellation), he owes the agreed price without deductions as well as the full reimbursement of expenses associated with the order beyond. This also applies if the customer is not at fault. Decisive for a cancellation is the receipt of the cancellation notice. Cancellations are only possible on weekdays between 09:00 - 20:00 clock by email or fax. For limousines and mini vans (up to a maximum of 8 guest seats) the customer owes otherwise

the following cancellation fees:

If a cancellation notice is received 48 hours or less prior to the pickup, 50% refund will be issued. 
If a cancellation notice is received 24 hours or less prior to the pickup, no refund will be issued.

If the customer is a consumer, he or she may rescind in writing within a period of seven working days (Saturday does not count as a working day, date of the postmark) from a distance contract or a distance contract. is entitled to withdraw from the contract with immediate effect for important reasons, in particular in case of breaches by the customer of the provisions of these GTC, despite setting a reasonable period of grace, such as endangering traffic safety or delay in acceptance or payment.

§ 6 Duties and liability of the customer

The customer is obligated to behave in the use of the vehicles provided by as it dictates the safety and order of traffic, its own safety, the safety of the driver and other persons, in particular other road users. For reasons of safety, the customer is obliged to follow instructions of the chauffeur always. Otherwise is entitled to terminate the contract with immediate effect. In this case the termination of the carriage does not require a separate communication. Furthermore, retains full compensation, also for the entire remaining contract period. Damage claims of the customer remain unaffected .. The customer is not only liable for their own behavior, but also for the behavior of third parties who take advantage of the commissioned by him performance. The liability exists, as far as legally permissible, regardless of fault. In the case of willful or grossly negligent impurities, the customer must reimburse the cleaning costs.

§ 7 exclusion of carriage is entitled to persons who represent a danger for the safety and order, in particular the road safety, their own safety, the safety of the chauffeur and other persons, in particular other road users, do not follow the instructions of the chauffeur or the vehicle willfully or grossly negligent damage, to exclude from the carriage.


§ 8 Limitation of Liability / Statute of Limitations

Claims for damages against and its vicarious agents are excluded unless intentional or grossly negligent conduct exists. The liability for personal injury and material damage resulting from an accident during the operation of a motor vehicle is governed by the provisions of the EKHG, in particular with regard to the maximum limits of liability regulated there. The liability of for other damages is limited to 3 times the amount of the order. Any claims for services not provided in accordance with the contract vis-à-vis must be asserted in writing in the event of other expiry, within 3 days after completion of the order. For performance delays or cancellations due to force majeure or events that make considerably more difficult or impossible to fulfill the contract (in particular technical breakdowns, force majeure, weather-related emergency, legal requirements, strike, lock-outs, demonstrations, etc.). ), even if they are subcontractors, is not liable, even with bindingly agreed deadlines and dates. is in this case entitled to provide the service after cessation of the obstacle or withdraw completely or partially from the contract. is also exempt from liability, if exceeding of the agreed duration of transport is based on circumstances that could not have been avoided or averted by, even with the utmost care.

§ 9 Privacy, Jurisdiction, Choice of Law, Written Form

The customer gives his consent that the personal data contained in the order in fulfillment of this contract by are automatically stored and processed. The customer is obliged to announce changes to his residential or business address immediately, as long as the contractual transaction is not completely mutually fulfilled. If the communication is omitted, declarations shall be deemed to have been received even if they are sent to the last known address. Austrian law applies to these business relationships and the entire legal relationship between and the customer. The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Vienna, even if the customer has his place of jurisdiction in another EU member state. If the customer is an entrepreneur, the place of jurisdiction is the court responsible for the place of business of, whereby is entitled to sue the customer alternatively also at the court competent for his seat. These terms and conditions are also found on the English and Russian homepages of, translated into English or Russian. In the case of deviations in the content of English or Russian translations from the original German text, only the version of the original German text applies.

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